Collection of Information This website collects various types of information, such as:
- Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
- Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.
It is even possible that we may gather information about your computer hardware and/or software. Such collected information may include, but may not be limited to, your IP address, browser type, domain name, access time and various website addresses. The gathering of this information may be used for maintaining the quality of service we provide, as well as providing overall general statistics related to the use of our website and others.
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.
Users may, however, visit our website anonymously.
Use of Information Collected Elite Industrial Supply Corp. may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information meant to inform you of other possible products and/or services that may be available to you from Elite Industrial Supply Corp. may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or possible new services that are offered or may be offered.
Elite Industrial Supply Corp. collects personal information for the following purposes:
- To improve customer service quality.
- To improve our website.
- To process exchanges or product returns.
- To process transactions.
- To process credit applications.
- To bill customers and ship products.
Elite Industrial Supply Corp. does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
Elite Industrial Supply Corp. may find it beneficial to share specific data with their trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are thus required in accordance with this agreement to maintain the confidentiality of all your information.
Elite Industrial Supply Corp. may deem it necessary to follow websites and/or pages that their users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.
Unsubscribe or Opt-Out All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to [email protected]
Security Elite Industrial Supply Corp. shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
If you provide us with your credit card information for payment, the information is encrypted using secure socket layer technology (SSL). All transactions are processed through a Moneris gateway provider and are not stored or processed on our servers.
If for any reason you are not 100% satisfied with our product, you may return the product within 45 days from the time of receipt, for a full refund including shipping costs.
All items must be in their original packaging and must be unused or damaged to be eligible for a return. Include a copy of the original order confirmation with as proof of purchase.
Elite Industrial Supply Corp. ships products via Canada Post and Purolator. When your order has shipped from our warehouse in Calgary, you’ll receive a tracking number for it.
After you place an order please allow 1-3 business days for us for clear the payment and to process your order.
Please note that Elite Industrial Supply Corp. will ship only to Canadian Provinces* at this time.
(Shipments to Northwest Territories, Nunavut, Yukon and any zone without ground shipping might require extra shipping charges. If you are concerned your shipping address might occur extra charges, please contact us by email before placing an order to confirm if any charges may occur.)
If you are shipping to a PO Box, please include exact address with PO Box number.
Elite Industrial Supply Corp. offer a free shipping for online purchases of $99.00 or more. Please add flat fee shipping charges of $11.49 if your order is less of $99.00
Pick up in store or local delivery:
All our products are stocked in our warehouse in Calgary and can be picked up during regular business hours. Also, we offer a free delivery in Calgary area during the regular business hours.
- Prices are listed in Canadian currency.
- All applicable taxes extra.
- Elite Industrial Supply Corp. accepts the following methods of payment:
- Visa, MasterCard, Discover, American Express, E-transfer
- E-transfer can be sent to [email protected]
- After you place an order please allow 1-3 business days for us for clear the payment and to process your order.
- Terms are NET 30 days from date of shipment to our established customers.
- Also we offer a 5% discount if customers pays within 15 days.
- Please feel free to fill up our credit application form to set up an account.